The one thing I learned while being a waiter is that people are forgiving.
I remember one night the steakhouse I worked for, was really busy. It was a Friday night and I was spinning!
During training (and throughout my waitressing career at this restaurant) I was told that you should always keep your customers informed. Talk to them; keep them in the loop.
If that does not work, have your manager talk to them.
Anyway, this one table I served had two men. Their table was the furtherest in the restaurant – a long walk from the kitchen. I kept them in the loop that their food is taking a bit long, because it’s a busy night, blah blah blah.
Eventually the food came and I rushed to get it to them. As I rushed, the plate fell out of my hand when I passed the food to the one customer, half of the it unto the table. I FELT SO EMBARRASSED.
You would think that these people would walk out or at least scream at me. But they didn’t. They forgave me. I went back to the kitchen to get another plate for the guy.
Also, I asked the manager to make a round at that table.
I learned that – even when I’m a customer – if you as a waiter keep your customer in the loop, he or she will appreciate it. This person will forgive you for the delay.
Well, most people will forgive you. Obviously, there are the odd difficult person(s) who’s mission in life is to be difficult.
Most people just want to feel that you have not forgotten them. They’re there for the experience – so make it worthwhile.
I think many waiters don’t know or have forgotten this. Even if you’re in a different industry and position; keep your customer in the loop.
They’re not just there for the food. And even if they are just there for the food; if you treat them as you would like to be treated, they’ll remember you and come back for the service.
Or they’ll forgive you when you mess up.
What are your thoughts on this?